Heat pumps heat and cool — so when one fails you can lose both. One call connects you with a licensed local heat pump tech, any hour, any day, including holidays.
☎ (866) 803-4910Tap to call a local pro nowBecause a heat pump runs year-round, small problems show up fast — short cycling, ice that won't defrost, or a unit stuck in one mode. ComfortDispatch24 connects you with an independent, licensed local company that services and installs heat pumps and mini-splits of every brand.
We're a free referral service — we don't do the work or quote pricing. The local pro gives you the estimate directly.
General guidance to share when you call — not a diagnosis.
| What you're seeing | Likely causes a technician checks |
|---|---|
| Not heating in winter | Reversing valve stuck, low refrigerant, failed defrost control, aux-heat issue |
| Not cooling in summer | Low refrigerant, dirty coil, failed capacitor or compressor |
| Iced over and won't defrost | Failed defrost sensor/board, low refrigerant, fan motor |
| Runs constantly | Undersized for the cold, low refrigerant, dirty coils, leaky ducts |
| Stuck in heat or cool | Failed reversing valve or thermostat wiring |
| Outdoor unit won't start | Capacitor, contactor, breaker, or control board |
| Short cycling | Thermostat, low refrigerant, restricted airflow |
The local pros we connect you with handle the full job, including:
A local tech will weigh:
The local pro will lay out the options against your system’s age and efficiency so you decide. ComfortDispatch24 never sets or quotes pricing.
We don’t quote prices — but these are the factors the local contractor weighs in their estimate:
Connect with a local heat pump service pro in your state:
Common causes are a stuck reversing valve, low refrigerant, or a failed defrost control. If only cold air comes out, the system may be stuck in cooling or running emergency heat. A technician will check the reversing valve and charge.
A light frost that clears during defrost cycles is normal. A solid block of ice that never melts points to a failed defrost sensor/board, low refrigerant, or a fan problem — that needs a pro. Never chip the ice off yourself.
In very cold weather some long run times are normal because heat pumps heat gently. Constant running in mild weather usually means low refrigerant, dirty coils, leaky ducts, or an undersized unit. A tune-up will pinpoint it.
Yes. ComfortDispatch24 operates 24 hours a day, 7 days a week, including holidays. Call any time and we'll connect you with a local pro who handles same-day and emergency calls in your area.
We connect you with independent contractors who represent themselves as licensed and insured for your area. We always recommend confirming license and insurance directly with the pro before work begins.
No. ComfortDispatch24 is a free referral service. You only pay the local contractor for the work you approve — we never add fees.